Time to go:

29.09.16 | The St John’s Hotel, Solihull
A vital credit and collections update for utilities and telecoms operators

020 7940 4835

The catalyst for your collections and risk strategy

Thank you to all our speakers, sponsors, exhibitors and delegates for making Credit Strategy’s Utilities and Telecoms Conference 2015 such a successful event.

More than 100 industry professionals attended to network, learn and debate the sectors’ key issues and concerns including:

  • Managing and reducing customer debt: Mitigating challenges and effective management of billing systems

  • A case study on the cost of complying: Successful collections practices in the face of operational constraints
  • A case study on an unlikely partnership approach to customer vulnerability
  • How and why working relationships are being formed between financial service and utilities companies
  • The importance and reality of good operations management
  • Third party collections: Best practice, quality assurance, optimal customer treatment and staff remuneration
  • A case study on debt collection at Thames Water: doing well, striving to do better
  • A case study on an unlikely partnership approach to customer vulnerability

Save the date for 2016 – 29 September 2016!

Bookmark this page for event updates; in the meantime you can view Credit Strategy’s upcoming events by, signing up to the remind me list.

Utilities & Telecoms Top 50 – revealed

The 2015 Utilities & Telecoms Top 50 is an independent event; it recognises the leading professionals who have had a positive impact on the credit and collections industry in the past 12 months.

To view the 2015 Utilities & Telecoms Top 50 list click here.